Cancellation Policy

1. PERSONAL INFORMATION WE COLLECT.

1.1 Information Needed to Use the Platform. We collect personal information about you when you use the Platform. Without it, we may not be able to provide all services requested. This information includes:1.1.1 Contact, Account, and Profile Information. Such as your first name, last name, phone number, postal address, email address, date of birth, and profile photo, some of which will depend on the features you use.1.1.2 Identity Information. Where appropriate, we may ask you for an image of your government-issued ID (in accordance with applicable laws) or other verification information, and/or a selfie when we verify your ID. If a copy of your ID is provided to us, we will obtain information from your ID. 1.1.3 Payment Information. Such as payment account or bank account information. If you are not our user, we may receive payment information relating to you, such as when another user provides your payment card to complete a booking. 1.2 Information You Choose to Give Us. You can choose to provide us with additional personal information, including:1.2.1 Additional Profile Information. Such as gender, preferred language(s), city, and personal description. 1.2.2 Information About Others. Such as a payment instrument or contact information belonging to another person or information about a co-traveler. By providing us with personal information about others, you certify that you have permission to provide that information to for the purposes described in this Privacy Policy and you have shared the Ascension Rentals Privacy Policy with them.1.2.3 Biometric Information. Such as facial recognition data derived from photos and identification documents you submit for verification, where offered and with your consent where required by applicable law. 1.2.4 Other Information. Such as when you fill in a form, add information to your account, respond to surveys, post to forums, participate in promotions, communicate with Ascension Rentals Support and other Members, import or manually enter address book contacts, provide your address and/or geolocation, or share your experience with us. This may include health information if you choose to share it with us.1.3 Information Automatically Collected by Using the Ascension Rentals Platform and Our Payment Services. When you use the Ascension Rentals Platform and Payment Services, we automatically collect certain information. This information may include:1.3.1 Geolocation Information. Such as precise or approximate location determined from your IP address, mobile or other device’s GPS, or other information you share with us, depending on your device settings. We may also collect this information when you’re not using the website if you enable this through your settings or device permissions.1.3.2 Usage Information. Such as searches for Listings, bookings you have made, additional services you have added, access dates and times, the pages you’ve viewed or engaged with before or after using the Ascension Rentals Platform, and other actions on the Ascension Rentals Platform, including the pages or content you view and links you click to third-party applications. We may collect this information even if you haven’t created an Ascension Rentals account or logged in.1.3.3 Device Information. Such as IP address, hardware and software information, device information, device event information, unique identifiers, crash data, and read receipts. We may collect this information even if you haven’t created an Ascension Rentals account or logged in.1.3.4 Cookies and Similar Technologies As Described in Our Cookie Policy1.3.5 Payment Transaction Information. Such as payment instrument used, date and time, payment amount, payment instrument expiration date and billing postcode, PayPal email address, IBAN information, your address, and other related transaction details.1.4 Information We Collect from Third Parties. We may collect personal information from other sources, such as:1.4.1 Third-Party Applications. If you choose to link, connect, or login to the Ascension Rentals Platform with a third-party service, such as Google, Facebook, and WeChat, you direct the service to send us information such as your registration, friends list, and profile information as controlled by that service or as authorized by you via your privacy settings at that service. 1.4.2 Background Information Providers. For Members in the United States, To the extent permitted by applicable laws, we may obtain, for example, reports of criminal records, sex offender registrations, and other information about you and/or your background. For Members outside of the United States, to the extent permitted by applicable laws and with your consent where required, we may obtain police, background, or registered sex offender checks. We may use your information, including your full name and date of birth, to obtain such reports.1.4.3 Enterprise Product Invitations and Account Management. Organizations that use our Enterprise products may submit personal information to facilitate account management and invitations to use enterprise products.1.4.4 Referrals and Co-Travelers. If you are invited to the Ascension Rentals Platform, for example, as a co-traveler on a trip, the person who invited you can submit personal information about you.1.4.5 Guest Travel Insurance Partners. If you make a claim under a Guest Travel Insurance Policy, we may receive information regarding your claim in order to provide you with customer service and improve our platform.1.4.6 Complainants. If a Host, Guest, or any third party submits a complaint about you, we may receive information relating to the specific complaint made in order to understand and, where relevant, address the complaint.1.4.7 Financial Institutions. If you elect to pay with funds from your bank account, we may receive certain information from your financial institution, such as bank account details and account balance.1.4.8 Flexible Payment Plans and Financing Providers. If you elect to purchase a reservation and pay on an installment plan, we may receive certain information from the third-party provider, such as the payment schedule and actual payments on authorized payment plans.1.4.9 Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as references, demographic data, and information to help detect fraud and safety issues from (i) third-party service providers, other third parties, and/or partners, or (ii) Members and any other individuals, entities, and authorities, and combine it with information we have about you. For example, we may receive background check results or fraud warnings from identity verification service providers for use in our fraud prevention, security investigation, and risk assessment efforts. We may receive information about you and your activities on and off the Ascension Rentals Platform, including from users of Ascension Rentals, members of the public, or governmental, public, or tax authorities, or about your experiences and interactions from our partners. We may receive health information including, but not limited to, health information related to contagious diseases.